At Coffee Wize, we stand behind the quality of our products. All our machines come with a minimum 1-year warranty, with longer warranties available for specific brands or products. To obtain warranty service, please fill out the Warranty Repair Request Form.
Warranty Coverage:
- Manufacturer Defects
Not Covered by Warranty:
- Plastic and Wearable Parts
- General Wear and Tear (e.g., gaskets, filters, grinder burrs)
- Damage from water quality issues (scale buildup)
- Accidental damage, misuse, or abuse
- Using non-original parts for repairs
- Issues caused by faulty installations, mishandlings, or external factors
- Any service from third parties not authorized by Coffee Wize
- Acts of God (fire, floods, weather, etc.)
The warranty will be voided if any of the following is not adhered to:
- Installation done by a trained technician
- Absence of a water filtration system